Shipping policy
King of Cool — Shipping Policy
Last updated: 6 November 2026
Thank you for shopping with King of Cool. We aim to provide a reliable delivery experience for every customer.
1. Made-to-order production
King of Cool operates a print-on-demand business. Our products are manufactured or printed after an order is placed, through our fulfilment partner, Printful.
This means we do not hold finished product inventory, and orders require production time before dispatch.
2. Production times
Production typically takes approximately 2–5 business days for many products, although some items may take longer depending on their design, production method, availability and fulfilment location.
These are estimates rather than guaranteed production times.
3. Shipping and delivery
Once your order has been produced, it will be dispatched to the delivery address supplied at checkout.
Delivery times vary depending on your location, the shipping method available and the fulfilment facility.
Where available, delivery estimates will be displayed during checkout or communicated with your order information.
Total estimated delivery time = production time + shipping time.
We will meet our applicable legal delivery obligations, including agreed delivery deadlines. For UK consumer orders, where no different delivery period has been agreed, delivery must take place without undue delay and within 30 days of the contract being made.
4. Shipping charges
Shipping charges are calculated according to the products ordered, delivery destination and available shipping methods.
Applicable delivery charges will be disclosed before you complete your purchase.
Orders containing multiple products may arrive in separate parcels, depending on their production and fulfilment locations.
5. International orders
King of Cool may offer international delivery to destinations supported by our fulfilment arrangements.
International orders may be subject to customs procedures, import duties and local taxes. Where such charges are payable by the customer, this will be explained before purchase where applicable.
International delivery times may vary due to customs clearance and local carrier services.
6. Order tracking
Where tracking is available, customers will receive tracking information once their order has been dispatched.
Tracking updates may take some time to appear after dispatch.
7. Incorrect delivery details
Customers should check their delivery address carefully before completing an order.
If you discover an error, contact us as soon as possible. We will attempt to correct the address where the order's production or shipping status allows.
If an address error results in an unsuccessful delivery, we will review the circumstances and any applicable additional costs.
8. Lost, damaged or delayed orders
If your order is missing, damaged during transit or significantly delayed, please contact King of Cool.
We will investigate with our fulfilment partner or delivery carrier and arrange an appropriate remedy in accordance with your consumer rights.
For UK consumer orders, King of Cool generally remains responsible for goods until they are received by the customer or a person nominated by them, subject to the applicable legal exceptions.
9. Returns and refunds
Please consult our Return and Refund Policy for information about cancellation rights, returns, exchanges and refunds.
10. Contact us
For questions about shipping or delivery, please use the contact form on our website:
King of Cool is committed to providing clear communication and a dependable shopping experience.
Confidence is the Crown.